Travel Assistance Claims Specialist

2 weeks ago


Toronto, Ontario, Canada Zurich Insurance Company Full time

Protecting Travellers – and Supporting Those Responsible for Their Safety – is Our Business

We operate 24 hours a day, seven days a week from our global operation centres, responding to the cries for help we receive from travellers across the globe.

The Job

  • You'll open claims based on notifications received from our clients for cost containment.
  • You'll open cases in our Claims system, follow up with providers to update insurance information, and ensure providers file insurance bills with us to proceed with cost containment on outstanding charges.
  • You'll diarize follow-up tasks to chase providers again if information doesn't come back within 30 days to determine status.
  • You'll update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK.
  • You'll identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
  • You'll provide regular progress updates to our clients on how we are achieving cost containment.

What We're Looking For

  • You'll have proven customer service experience, effectively managing inbound and outbound phone calls.
  • You'll possess excellent verbal and written communication skills, including drafting emails and faxes.
  • You'll be proficient in managing emails, Word, Excel, and communicating via MS Teams.
  • You'll have strong organizational skills with the ability to manage multiple tasks and deadlines.
  • You'll demonstrate strong problem-solving skills to address and resolve issues efficiently.
  • You'll have a Bachelor's Degree or High School diploma.
  • You'll have experience in claims or claims administration (preferred).
  • You'll be proficient in a second language, particularly Spanish (preferred).

Why Choose Us

We value optimism, caring, togetherness, reliability, and determination.

We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.

We share a global mission to look after travellers, at every step of their journey.

We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

We offer a competitive medical insurance package and pension contributions.

We respect who you are and thoroughly embrace diversity. So, whatever walk of life you wander, just be you and come as you are.



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