Travel Assistance Cost Containment Specialist

5 days ago


Toronto, Ontario, Canada Zurich Insurance Company Full time
Job Overview

We are seeking a skilled Travel Assistance Cost Containment Specialist to join our team at World Travel Protection, a subsidiary of Zurich Insurance Company.

Responsibilities:
  • Open claims based on notifications received from clients for cost containment
  • Manage cases in our Claims system, ensuring timely updates and follow-ups with providers
  • Diarize tasks to chase providers for missing information within 30 days
  • Update clients on progress and maintain communication with Cover-More AU and WTP UK
  • Identify and resolve problems by referring to policies and procedures
Requirements:
  • Proven customer service experience with strong verbal and written communication skills
  • Proficiency in managing emails, Word, Excel, and MS Teams
  • Strong organizational skills with ability to manage multiple tasks and deadlines
  • Excellent problem-solving skills to address issues efficiently
  • Bachelor's Degree or High School diploma
  • Prior experience in claims or claims administration is preferred
What We Offer:
  • A competitive salary range of $60,000 - $80,000 per annum
  • Ongoing professional development opportunities and a supportive work environment


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