Travel Assistance Claims Specialist

4 weeks ago


Toronto, Ontario, Canada Zurich Insurance Company Full time

Job Title: Travel Assistance Claims Specialist

We are seeking a highly skilled Travel Assistance Claims Specialist to join our team at Zurich Insurance Company. As a Travel Assistance Claims Specialist, you will be responsible for managing claims related to travel assistance, ensuring timely and efficient resolution of issues.

Key Responsibilities:

  • Open claims based on notifications received from clients for cost containment.
  • Update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK.
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions.
  • Provide regular progress updates to clients on how we are achieving cost containment.

Requirements:

  • Proven customer service experience, effectively managing inbound and outbound phone calls.
  • Excellent verbal and written communication skills, including drafting emails and faxes.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Strong problem-solving skills to address and resolve issues efficiently.
  • Bachelor's Degree or High School diploma.

About Us:

We value optimism, caring, togetherness, reliability, and determination. We have more than 1500 employees worldwide, and we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Career Growth:

This is an exciting time for us at Zurich Insurance Company, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth.



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