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Senior Manager, Enterprise Success Strategy

2 months ago

Québec, Quebec, Canada EightSix Network Full time

At EightSix Network, we are seeking a Senior Manager, Enterprise Success Strategy, to lead our Customer Success team. This is a challenging role that requires strategic thinking and strong leadership skills.

About the Role

We offer a competitive salary of $150,000 - $180,000 per year, depending on experience.

Job Description

As a Director, Customer Success, you will be responsible for leading a team of dedicated professionals who are focused on delivering exceptional customer experiences. Your primary goal will be to ensure that our customers achieve their desired business outcomes by providing them with tailored solutions, guidance, and support.

To be successful in this role, you must have:

  • 10+ years of experience in SaaS adoption, with a proven track record of managing and scaling customer success teams;
  • 8+ years of progressive experience in people management, leading teams of CSMs and supporting enterprise customers;
  • Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams;
  • A strong understanding of SaaS business models, customer lifecycle management, and retention strategies.

Benefits

Our benefits package includes health insurance, retirement plan, paid time off, and professional development opportunities.

Requirements

To be considered for this role, you must have a valid work permit.