Senior Luxury Retail Operations Manager

6 days ago

Toronto, Ontario, Canada Holt Renfrew Full time
Job Description

Holt Renfrew offers a unique and inspiring environment where you can learn and grow in the fashion-driven retail industry.

A competitive total compensation package, generous employee discounts, pension, health & dental benefits, tuition assistance, and continuous learning and development opportunities make this role an attractive choice for professionals seeking to advance their careers.

This position is based at the Holt Renfrew Store Support Centre and reports directly to the SVP, Retail. As the Business Continuity Manager, you will play a crucial role in ensuring the operational resilience of the organization during disruptions.

Key Responsibilities:
  • Develop and implement comprehensive business continuity plans across all business units and functional areas nationally.
  • Conduct risk assessments to identify vulnerabilities within the organization and develop strategies to mitigate their impacts.
  • Collaborate with relevant teams to create effective disaster recovery plans.
  • Work closely with cross-functional teams, including IT, security, legal, and communications, to respond effectively during emergencies.
  • Facilitate regular business continuity exercises to evaluate the effectiveness of existing plans.
  • Collaborate with key stakeholders to ensure business continuity strategies align with overall risk management objectives.
  • Develop and maintain standards and procedures for disaster recovery and business continuity documentation.

You will be responsible for managing quarterly reviews of changes in corporate resources with respective management teams to ensure the effectiveness of recovery procedures and backup capabilities.

To ensure the restoration of key corporate resources and the resumption of critical business processes, you must protect the confidentiality, integrity, and availability of business recovery and disaster recovery plans.

Requirements:
  • Post-secondary degree in a related field or equivalent work experience.
  • Over 10 years of experience leading complex operations in high-volume and/or multi-unit business environments, ideally within the luxury fashion sector.
  • Demonstrated ability to create and successfully execute short and long-term business strategies.
  • Strong ability to build and maintain long-lasting relationships and partnerships within the business, community, and with customers.
  • Proven ability to coach, motivate, inspire, and develop high-performing teams.
  • Demonstrated leadership and influencing skills, with a proven track record of achieving results.
  • Excellent interpersonal skills; a team player who can act as both a leader and an individual contributor as required.
  • Confident and effective communicator with strong verbal and written communication skills.
  • Strong presentation skills.
  • Adaptable and comfortable navigating ambiguity and change.
  • Possionate about fashion and luxury retailing.

With a salary estimated to be around $120,000 - $150,000 annually, this role offers a highly competitive compensation package that reflects your value to the organization.

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