Luxury Retail Sales Ambassador

2 days ago

Toronto, Ontario, Canada Cartier Full time
Job Description

The Luxury Retail Sales Ambassador is a pivotal role within Cartier, requiring an exceptional individual to deliver outstanding customer experiences and drive sales growth in a fast-paced retail environment.

About the Role

This key position entails providing exceptional service, ensuring each client receives a personalized experience that meets their unique needs and exceeds expectations.

You will be responsible for cultivating new and existing client relationships through exceptional service, accurate data capture, and effective follow-up. Your ability to resolve client issues and escalate as needed will be crucial in maintaining a positive brand image.

Key Responsibilities
  • Sales Achievement:
    • Achieve and/or exceed monthly sales targets as directed by management.
    • Ensure each client receives outstanding customer service, with a focus on greeting and acknowledging every customer, maintaining standards, and providing solid product knowledge.
    • Adapt approach according to client needs and motivations, negotiating and handling objections with ease.
    • Assist after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
  • Client Relationship Management:
    • Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with management to develop client plans.
    • Consistently and accurately capture client data for follow-up and relationship building, utilizing available tools effectively.
    • Resolve client issues/concerns and escalate as needed to management, maintaining a positive brand image.
    • Partner with management to develop a plan to support in-store and offsite events and networking.
  • Daily Boutique Operations:
    • Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
    • Assist with daily setup and breakdown of the boutique, communicating maintenance issues.
    • Assist in merchandising and daily maintenance of displays and back-stock, actively participating in daily and annual inventories and cycle counts.
    • Support special projects, as needed (price changes, supporting back-office responsibilities).
    Requirements

This role requires a college degree, 2-5 years of experience in luxury retail, service, or hospitality, and general knowledge of timepiece movements. You must have excellent interpersonal and communication skills, strong attention to detail, and the ability to handle multiple tasks simultaneously.

A strong understanding of customer service needs and priorities is essential, along with the ability to remain current on industry news and competitor activity.

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