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Application Production Support Specialist
2 months ago
US Tech Solutions is a global leader in staff augmentation, providing innovative talent solutions. We are seeking an experienced Application Production Support Specialist to join our team.
About the RoleThis role is critical to ensuring the high availability of our live applications and exceptional service to our end-users. As an Application Production Support Specialist, you will be responsible for:
- Diagnosing and resolving complex technical issues
- Providing expert-level support to users across various time zones
- Monitoring production environments and identifying potential issues before they impact service
- Developing a deep understanding of our existing applications, including functional and technical aspects
- Collaborating with cross-functional teams to ensure seamless communication and transition
This position requires strong analytical skills, excellent problem-solving abilities, and a passion for delivering exceptional results. You will work in a fast-paced environment, supporting a wide range of applications in a follow-the-sun model.
Key RequirementsTo succeed in this role, you will need:
- A minimum of 4 years of experience in a similar position, with a proven track record of providing high-quality technical support
- Expert knowledge of SQL queries, DBMS concepts, and Unix environments
- Experience working in MacOS environments and shell scripting
- Strong knowledge of programming languages, such as C, C++, .Net, VBA, Java, and 4D
- Familiarity with ITIL, incident management, and cloud computing
We are a global staff augmentation firm, dedicated to providing top-notch talent solutions. Our mission is to help businesses achieve their goals through innovative staffing and workforce solutions.
