Application Production Support Specialist

1 week ago


Montreal, Quebec, Canada US Tech Solutions Full time
About the Role

We are seeking an experienced Application Production Support Specialist to join our team. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our production environment.

Key Responsibilities:

  • Active monitoring of production activities and prompt remediation when required
  • Interface with external IT communities to resolve incidents and collaborate with development teams on Level 3 incident escalations
  • Log work and effort in support tracking application and contribute to reducing recurring issues with the team and management
  • Provide after-hours support as necessary

Change and Request Management:

  • Responsible for changes to the production environment for NAR applications and testing/deployment of updates and enhancements
  • Collaborate with development teams on release prioritization and ensure requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities as necessary

Reporting & Special Projects:

  • Participate in project elaboration phases to inform the application production team of upcoming changes and required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation and conduct meetings with related communities
  • Perform control result analysis and reporting, taking corrective actions as needed
  • Take up project management responsibilities for special projects as required

Requirements:

  • 5 or more years of professional experience as a Functional Support Analyst and/or similar role
  • Experience in Cash management/ Settlement systems/Wire transfer processes and understanding of Treasury Operation
  • Treasury System (Integrity FIS) experience preferred but not mandatory
  • Database skills (MS SQL), Windows servers experience, SWIFT Payment processing, and Unix/Linux hands-on experience are all highly desirable
  • Strong analytical and problem-solving skills are essential

Education:

  • Bachelor's degree in finance or a related field is required

Salary: The estimated salary for this role is $80,000 - $110,000 per year, depending on experience and qualifications.

About US Tech Solutions: We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. Our goal is to provide exceptional service to our clients and support our employees in their careers.



  • Montreal, Quebec, Canada US Tech Solutions Full time

    US Tech Solutions is a global leader in staff augmentation, providing innovative talent solutions. We are seeking an experienced Application Production Support Specialist to join our team.About the RoleThis role is critical to ensuring the high availability of our live applications and exceptional service to our end-users. As an Application Production...


  • Montreal, Quebec, Canada US Tech Solutions Full time

    About the Role:The Application Production Support team at US Tech Solutions is seeking a skilled specialist to join their ranks. As an Application Production Support Specialist, you will be responsible for ensuring the day-to-day quality of service of live applications to end-users.Key Responsibilities:Diagnose and resolve incidentsAnswer user...


  • Montreal, Quebec, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    Job DescriptionAbout the Role:We are seeking an experienced Application Support Specialist to join our team in Montreal. The successful candidate will be responsible for maintaining and supporting applications under the scope of North America Business Lines.The ideal candidate will have a strong background in IT infrastructure, with experience in UNIX,...


  • Montreal, Quebec, Canada KYYBA Inc Full time

    Job DescriptionWe are seeking a highly skilled Production Support Specialist to join our team at KYYBA Inc.This role is responsible for providing expert-level support for our production applications, ensuring their stability and performance. The successful candidate will have a strong background in application maintenance, incident management, and change...


  • Montreal, Quebec, Canada US Tech Solutions Full time

    Job Summary">We are seeking an experienced Application Production Support Specialist to join our team at US Tech Solutions. This role is a critical position within our organization, and we need someone with strong technical skills and excellent problem-solving abilities.">About the Role">The primary purpose of this job is to ensure the day-to-day quality of...


  • Montreal, Quebec, Canada Alteo Inc. Full time

    About the RoleAlteo Inc. is seeking a highly skilled Application Support Specialist to join our team in Montreal. As an Application Support Specialist, you will play a crucial role in ensuring the smooth operation of our applications and providing top-notch support to our customers.Responsibilities:Contribute to the handling of incidents with a view to their...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the RoleSociete Generale is seeking a highly skilled Application Support Specialist to join our team in Global Banking Technology & Operations. As an Application Support Specialist, you will be responsible for providing exceptional support to our clients and stakeholders, ensuring the smooth operation of our regulatory reporting and trading...


  • Montreal, Quebec, Canada Alteo Inc. Full time

    Job Title: Application Support SpecialistAbout Alteo Inc.Alteo Inc., a leading provider of IT services, is seeking an experienced Application Support Specialist to join our team in Montreal.We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications.Job Description:The successful candidate will be...


  • Montreal, Quebec, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About Quanteam - North America (RAINBOW PARTNERS Group):A leading consulting firm specializing in Banking, Finance, and Financial Services.We are seeking a High-Performance Application Support Specialist to work with one of our clients, an Investment Bank based in Montreal. This role is part of the team responsible for maintaining and supporting applications...


  • Montreal, Quebec, Canada Selby Jennings Full time

    Job Title: Technical Support Specialist for Trading ApplicationsOverview: A high-frequency trading firm is seeking a Technical Support Specialist to join its Montreal team. This role involves delivering production support, providing technical assistance during trading operations, and ensuring the trading applications and environment are optimized and...


  • Montreal, Quebec, Canada hireVouch Full time

    Job SummaryHireVouch is seeking a highly skilled Cloud Application Support Specialist to join our team in Montreal. This is a hybrid role that combines sophisticated technology with exceptional people skills.Salary: $120,000 - $180,000 per year (dependent on experience)About the RoleWe are looking for an expert in troubleshooting applications, networks,...


  • Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

    About the Role:Societe Generale is seeking an Application Support Specialist to join our team. In this role, you will be responsible for providing technical support to users of our regulatory reporting and trading applications. This includes monitoring processes and infrastructure, managing the resolution and tracking of incidents and requests, and...


  • Montreal, Quebec, Canada SkySys Full time

    Job OverviewSkySys is seeking a skilled Mission-Critical Production Support Specialist to join our team. As a key member of our production support team, you will be responsible for providing high-quality support and ensuring the smooth operation of our applications.


  • Montreal, Quebec, Canada DRW Full time

    Job Summary:DRW is seeking an Application Support Specialist to provide mission-critical support for our proprietary trading applications. The ideal candidate will have experience in application support, knowledge of networking fundamentals, and basic scripting skills.Key Responsibilities:Deliver flawless production support, software deployment, and...


  • Montreal, Quebec, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    Job DescriptionAs a Production Support Specialist at Quanteam, you will be part of our team that provides application support for eTrading and eCommerce environments across 10 international offices. Your expertise in migrating systems to work with our clients, such as Investment Banks, will be highly valued.About UsQuanteam is the founding entity of RAINBOW...


  • Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job OverviewWe are seeking a highly skilled Senior IT Support Specialist to join our team in Montreal, QC. This role will be responsible for ensuring the day-to-day quality of service of live applications to end-users by diagnosing and resolving incidents, answering user requests, monitoring production environments, and developing a good understanding of the...


  • Montreal, Quebec, Canada US Tech Solutions Full time

    About the RoleUS Tech Solutions is seeking a skilled Application Support Analyst to join our team. This 12-month contract position involves daily support and health monitoring of production environments for multiple applications in ALMT APS.


  • Montreal, Quebec, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    Quanteam, a consulting firm specializing in Banking, Finance, and Financial Services, is seeking an Application Support Analyst to work with one of our clients, an Investment Bank based in Montreal.The team responsible for maintaining and supporting applications under the scope of North America Business Lines aims to maintain the integrity, stability, and...


  • Montreal, Quebec, Canada hireVouch Full time

    Company OverviewAt hireVouch, we combine sophisticated technology with exceptional people to deliver innovative solutions. We recognize our employees as the key to our success and strive to provide a dynamic and challenging environment that fosters growth and development.About the RoleWe are seeking an experienced Application Support Specialist to join our...


  • Montreal, Quebec, Canada Société Générale Assurances Full time

    Société Générale Assurances is seeking an Application Support Analyst The role of Application Support Analyst is critical to the success of our organization, and we are looking for a skilled professional to join our team. As an Application Support Analyst, you will be responsible for providing technical and functional support for our applications,...