Global Production Support Specialist

6 days ago


Montreal, Quebec, Canada US Tech Solutions Full time

Join US Tech Solutions as a Global Production Support Specialist for our Treasury Operations team.

About the Role

We are seeking an experienced Functional Support Analyst to provide daily support and maintenance of production environments for multiple applications. This role will be responsible for managing changes, user requests, incidents, and problems in the department. The successful candidate will serve as the first point-of-contact (Level 1 and 2) and work with external IT communities to resolve incidents.

Responsibilities
  • Active monitoring of production activities
  • Remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application

The ideal candidate will have 5 or more years of professional experience as a Functional Support Analyst and/or similar role, with experience in Cash management/Sentiment systems/Wire transfer processes. A strong understanding of Treasury Operations, knowledge of database skills (MS SQL), Windows servers experience, and Unix/Linux hands-on experience is preferred. Strong analytical and problem-solving skills are essential.

Salary and Benefits

The estimated salary for this role is $80,000-$110,000 per annum, depending on location and experience. As a valued member of our team, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

What We Offer

At US Tech Solutions, we offer a dynamic and inclusive work environment that fosters growth and development. Our team is committed to providing exceptional service to our clients and stakeholders. If you are a motivated and results-driven individual who is passionate about delivering high-quality solutions, we encourage you to apply for this exciting opportunity.



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