Client Success Strategist
6 days ago
We are a leading sales enablement platform for loan officers in the United States, providing technology solutions to help our clients scale their businesses and achieve incredible results. Our company has experienced 100% year-over-year growth, and we are seeking a skilled Client Success Strategist to join our team.
Job DescriptionThe Director of Client Success will be responsible for working directly with our account managers, clients, and founders to create client success teams, processes, and standards of service for all three of our product lines. This role involves documenting and creating powerful processes for our team members and clients, as well as attracting, hiring, and building a high-performance team that delivers our client success journey at scale.
Key Responsibilities- Create client success teams, processes, and standards of service for all three product lines
- Document and standardize processes for team members and clients
- Attract, hire, and build a high-performance team that delivers client success journey at scale
To succeed in this role, you will need:
- Experience building client success systems in a fast-paced small business environment
- Experience with attracting talent and building high-performance teams
- Experience working directly with clients and creating successful client success teams
- Experience with technology-based products like CRMs, SEO, digital marketing, and AI prompts
- Experience creating and managing customer success scripts, documentation, client and product delivery journeys
- Ability to foster a culture with core values of high performance, personal development, self-discipline, accountability, celebration of success, and fun
- Enthusiasm for tracking, accountability, and managing through metrics not emotions
We offer a competitive salary of $120,000 per year, based on experience. You will also have the opportunity to work from home, enjoy autonomy over your time and schedule, and participate in ongoing learning and skills development.
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