Chief Talent Strategist

2 days ago

Toronto, Ontario, Canada Swoon Full time
About Swoon

Swoon is a leading technology company that values innovation and excellence in everything we do.

Job Title: Chief Talent Strategist

Salary Range: $120,000 - $150,000 per year

Job Description:

Overview:

The Chief Talent Strategist will play a crucial role in building strong client relationships and driving business success by monitoring performance, managing SLAs, and identifying risks. They will develop strategic account management plans to maximize retention and identify upselling opportunities.

Key Responsibilities:

  • Assumes ownership of the full lifecycle of contractor assignments, addressing onboarding, escalations, and offboarding matters with MSP partners.
  • Coordinates, conducts, and prepares client visits alongside MSP partners, with travel commitments of up to 20% as instructed by Senior Manager and Senior Director of the respective accounts.
  • Maintains a focus on quality by thoroughly screening candidates and ensuring they possess the necessary skills and qualifications.
  • Ensures data accuracy within systems (VMS, ATS) and conducts regular audits to maintain data integrity.
  • Monitors candidate performance and client feedback to continuously enhance the candidate selection process.
  • Collaborates with Senior Managers and Directors to develop strategic account management plans that maximize client retention and identify upselling opportunities.
  • Collaborates closely with the Account Coordinator to provide mentorship, training, and performance oversight.

Performance Reporting & Management:

  • Assessed through quarterly performance reports that detail key metrics such as client satisfaction rates, client scorecards, and forecasts.
  • Responsible for monitoring client SLAs, including time to fill, interview ratios, hire ratios, etc...
  • Ensures thorough monitoring of account performance to minimize risk during optimization periods.
  • Actively identifies and communicates potential risks to internal Directors and Leadership through analysis, scorecard measurements, and adherence to SLAs.

Requirements:

  • Demonstrated experience in talent management and client relationship building.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.

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