Senior Adoption

1 month ago

Toronto, Ontario, Canada Softchoice Full time

We are seeking a passionate Senior Adoption & Change Management Consultant to deliver Softchoice Adoption & Change Management Services by creating and implementing change management strategies through direct engagement with our customers.

This consultant will engage with senior leaders, executives, and end users to assess organizational change readiness, define business outcomes, develop and deliver communications programs, and develop personas and use cases.

What you'll do:

  • Assessing the customer's current state, readiness, and maturity for Microsoft 365 adoption, and identifying gaps and risks.
  • Developing and executing adoption and change management plans that align with the customer's business objectives, vision, and culture.
  • Apply change management best practices and methodologies such as stakeholder engagement, communication and awareness planning, personas and use cases, and ongoing measurement.
  • Facilitating workshops, webinars, and events to educate and engage the customer's end users, champions, and business stakeholders.
  • Capturing business objectives and detailed end user requirements to further identify challenges within the organization and areas for targeted improvement.
  • Defining and measuring success metrics and monitoring progress to achieve those metrics.
  • Collaborating with the Adoption & Change Management Trainers to promote knowledge transfer and provide recommendations on training plans.
  • Customizing customer-facing materials which may include: PowerPoint presentations, quick reference guides, communications, and/or user instructions.
  • Working with the technical project delivery team to align adoption delivery plans with the technical implementation.
  • Contributing to cross-team efforts to provide and maintain customer-facing documentation and adoption and change management collateral.
  • Assisting with onboarding and training of new hires.
  • Mentoring and coaching Adoption & Change Management Consultants on adoption and change management methodologies and best practices to continually improve the adoption consulting standard.
  • Identifying future adoption and change management needs and contributing significantly to content creation and maintenance of our content library.

What you'll bring to the table:

  • Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
  • 5+ years of experience in similar role.
  • Bachelor's degree in human resources, organizational leadership, organizational change management, communications, learning and development, or other related technical degree is preferred.
  • Prosci Change Management Certification, or other equivalent change management certification is preferred.
  • Strong facilitation skills with stakeholders at all levels of an organization including end users, vendors, management, and executives.
  • Demonstrated written and verbal communications skills at all levels of an organization including end users, vendors, management, and executives.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously in a fast-paced environment.
  • Ability to work as part of a geographically diverse team.
  • An excellent working knowledge of Microsoft Office 365 technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365 related technologies.
  • The ability to travel up to 15% of the time.

  • Senior Digital Adoption Manager, Client Success

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    About the RoleWe are seeking a Senior Digital Adoption Manager, Client Success to join our team. In this role, you will be responsible for ensuring client success through strong engagement and exceptional service.

  • Accelerate Cloud Adoption as a Senior Solutions Architect

    2 weeks ago

    Toronto, Ontario, Canada Amazon Full time

    We are seeking an experienced Senior Solutions Architect to join our team and help customers accelerate their adoption of AWS. With 7+ years of design/implementation/consulting experience in distributed applications, you will play a key role in designing and implementing strategic migration plans for Microsoft workloads to AWS.As a technical expert with 5+...

  • Senior Transportation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Brookdale Senior Living Full time

    Company OverviewBrookdale Senior Living is a renowned provider of senior care services, dedicated to making lives better for our residents and associates alike.SalaryThe estimated annual salary for this position is $40,000-$60,000, depending on location and experience.Job DescriptionAs a Senior Transportation Specialist, you will provide safe and reliable...

  • Construction Technology Adoption Specialist

    2 weeks ago

    Toronto, Ontario, Canada Buildots Full time

    About BuildotsRevolutionizing traditional construction sites with cutting-edge technology, Buildots offers contractors a control center to monitor projects and access critical data. This enables clients to save time and increase margins.Partnering with leading construction companies worldwide, Buildots proves that technology can improve construction project...

  • Transportation Specialist for Senior Care

    4 weeks ago

    Toronto, Ontario, Canada Brookdale Senior Living Full time

    Company OverviewBrookdale Senior Living is committed to providing exceptional care and services to seniors. As a transportation specialist, you will play a vital role in ensuring the safety and well-being of our residents.Estimated Salary: $45,000 - $60,000 per yearJob DescriptionProvide safe and reliable transportation to residents for appointments,...

  • Senior Medication Assistant

    4 weeks ago

    Toronto, Ontario, Canada Brookdale Senior Living Full time

    OverviewBrookdale Senior Living offers a rewarding career opportunity for a Senior Medication Assistant to join our team.Salary: $45,000 - $55,000 per year (estimated)As a Senior Medication Assistant at Brookdale, you will play a vital role in ensuring the health and well-being of our residents by administering or assisting with self-administration of...

  • Senior Automation Developer

    4 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the JobWe are seeking a Senior Automation Developer to join our team at The Toronto-Dominion Bank (Canada). As a senior developer, you will design, implement and continuously optimize automation solutions to meet stakeholder needs and the changing security landscape.Key Responsibilities:Design, implement and continuously optimize solutions to meet the...

  • Senior Analyst, Sales and Operations Specialist

    5 days ago

    Toronto, Ontario, Canada Mackenzie Investments Full time

    About the RoleWe are seeking a skilled Senior Analyst to join our team at Mackenzie Investments. As a key member of our Sales Technologies group, you will play a crucial role in supporting the implementation and adoption of our sales technologies and analytics platforms.

  • Senior HCM Reporting Specialist

    4 weeks ago

    Toronto, Ontario, Canada Workday, Inc. Full time

    About the Role: Are you a data-driven professional with a passion for helping customers get the most out of Workday? Do you have experience in HCM reporting and analytics, and a desire to join a team of experts who share your enthusiasm?The Workday Success Plans team is looking for a skilled Senior HCM Reporting Specialist to join our team of professionals...

  • Senior Enterprise Sales Professional

    4 weeks ago

    Toronto, Ontario, Canada Postman Full time

    Transformative Opportunity at PostmanWe are seeking a seasoned Senior Enterprise Sales Professional to join our sales team in Toronto. As a key player in driving revenue growth and building strategic relationships with Enterprise accounts, you will be instrumental in expanding Postman's footprint within the largest and most critical customer segment.About...

  • Senior Marketing Manager for Global Partnerships

    4 weeks ago

    Toronto, Ontario, Canada Equinix Full time

    About the RoleWe are seeking a Senior Marketing Manager to drive the development and execution of our global partner experience. This role will be responsible for driving demand generation campaigns, developing partner portal strategies, and managing budgets to increase adoption and utilization of the portal.ResponsibilitiesDevelop and execute demand...

  • Senior GTM Specialist for Storage Services

    1 month ago

    Toronto, Ontario, Canada Amazon Full time

    About the RoleWe are seeking a highly skilled Senior GTM Specialist to join our team and drive the growth of our Storage services. As a key member of our Worldwide Specialist Organization (WWSO), you will be responsible for developing and executing GTM programs and initiatives that drive adoption of our cloud storage solutions.Key Responsibilities:Set...

  • Senior Specialist in Patient Outcomes

    1 week ago

    Toronto, Ontario, Canada Syneos Health Full time

    Job Summary: We are seeking a highly skilled and motivated Senior Specialist in Patient Outcomes to join our team at Syneos Health. This is an exciting opportunity for a dedicated professional to make a meaningful impact on the lives of patients. The Senior Specialist in Patient Outcomes will be responsible for developing and implementing comprehensive...

  • Senior Enterprise Growth Manager

    4 weeks ago

    Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time

    About the RoleAmazon Web Services Canada, Inc. is seeking a seasoned Senior Enterprise Growth Manager to drive revenue and market share in Central Canada.Job DescriptionThis is an exciting opportunity for a self-motivated individual to shape the future of emerging technology and drive growth in enterprise accounts. Key responsibilities include developing and...

  • Senior Payments Operations Analyst

    1 week ago

    Toronto, Ontario, Canada Compunnel Inc. Full time

    Compunnel Inc.Job OverviewWe are seeking a highly skilled Senior Payments Operations Analyst to join our team in Toronto, ON / Halifax (3 days in a week onsite) for a challenging role in Capital Markets. The successful candidate will have extensive experience in payments operations and be proficient in SWIFT ISO/CBPR+ adoption, SWIFT MT-MX message creation,...

  • Transformation Specialist – Senior

    4 weeks ago

    Toronto, Ontario, Canada Global Pharma Tek Full time

    We are seeking a highly skilled Transformation Specialist to join our team at Global Pharma Tek. This is a senior-level position that requires extensive experience in change management, project management, and stakeholder engagement.About the RoleAs a Transformation Specialist, you will be responsible for leading medium to large transformational change...

  • Senior Cloud Applications Specialist

    4 weeks ago

    Toronto, Ontario, Canada KPMG-Canada Full time

    KPMG Canada seeks a skilled Senior Cloud Applications Specialist to support the modernization of its portfolio of internally developed applications. This role will oversee the development and maintenance of cloud-based solutions, driving adoption and optimization of integrations with various data sources for compliance purposes.Key responsibilities include...

  • Senior Insurance Specialist

    2 weeks ago

    Toronto, Ontario, Canada Liberty Mutual Canada Full time

    Job DescriptionWe are seeking a skilled Senior Underwriter or Underwriter to join our team in the Canadian market. This role will be accountable for underwriting and profitably growing our construction business.The successful candidate will play a key role in coaching, mentoring, and training other members of the team to ensure their ongoing professional...

  • Senior Partner Development Manager

    2 months ago

    Toronto, Ontario, Canada Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Partner Development Manager to join our team at Amazon Web Services (AWS). As a key member of our partnership team, you will be responsible for developing and executing strategies to drive growth and adoption of AWS services with our key partners in Canada.Key ResponsibilitiesManage and...

  • Senior API Content Strategist

    4 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    About the RoleWe are seeking a skilled Senior API Content Strategist to join our Product Development and Manufacturing Solutions' content design team at Autodesk. This role involves working with software developers and experience designers to define components within our manufacturing solutions API and create engaging content for internal development teams...