Senior Adoption

7 hours ago

Toronto, Ontario, Canada Softchoice Full time

We are seeking a passionate Senior Adoption & Change Management Consultant to deliver Softchoice Adoption & Change Management Services by creating and implementing change management strategies through direct engagement with our customers.

This consultant will engage with senior leaders, executives, and end users to assess organizational change readiness, define business outcomes, develop and deliver communications programs, and develop personas and use cases.

What you'll do:

  • Assessing the customer's current state, readiness, and maturity for Microsoft 365 adoption, and identifying gaps and risks.
  • Developing and executing adoption and change management plans that align with the customer's business objectives, vision, and culture.
  • Apply change management best practices and methodologies such as stakeholder engagement, communication and awareness planning, personas and use cases, and ongoing measurement.
  • Facilitating workshops, webinars, and events to educate and engage the customer's end users, champions, and business stakeholders.
  • Capturing business objectives and detailed end user requirements to further identify challenges within the organization and areas for targeted improvement.
  • Defining and measuring success metrics and monitoring progress to achieve those metrics.
  • Collaborating with the Adoption & Change Management Trainers to promote knowledge transfer and provide recommendations on training plans.
  • Customizing customer-facing materials which may include: PowerPoint presentations, quick reference guides, communications, and/or user instructions.
  • Working with the technical project delivery team to align adoption delivery plans with the technical implementation.
  • Contributing to cross-team efforts to provide and maintain customer-facing documentation and adoption and change management collateral.
  • Assisting with onboarding and training of new hires.
  • Mentoring and coaching Adoption & Change Management Consultants on adoption and change management methodologies and best practices to continually improve the adoption consulting standard.
  • Identifying future adoption and change management needs and contributing significantly to content creation and maintenance of our content library.

What you'll bring to the table:

  • Knowledge and familiarity with current user adoption or organizational change methodologies and principles.
  • 5+ years of experience in similar role.
  • Bachelor's degree in human resources, organizational leadership, organizational change management, communications, learning and development, or other related technical degree is preferred.
  • Prosci Change Management Certification, or other equivalent change management certification is preferred.
  • Strong facilitation skills with stakeholders at all levels of an organization including end users, vendors, management, and executives.
  • Demonstrated written and verbal communications skills at all levels of an organization including end users, vendors, management, and executives.
  • Excellent planning and analytics skills.
  • Strong attention to detail.
  • Skilled at prioritization of tasks and managing multiple projects simultaneously in a fast-paced environment.
  • Ability to work as part of a geographically diverse team.
  • An excellent working knowledge of Microsoft Office 365 technologies. Knowledge will be required to deliver instructor-led training for Microsoft O365 related technologies.
  • The ability to travel up to 15% of the time.

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