Accounting Representative

2 months ago


Montreal, Quebec, Canada CN Full time
Job Summary

The Composite Accounting Representative – Accounting plays a pivotal role in driving CN's cash flow objectives by achieving Accounts Receivable (AR) targets set by the Assistant Manager, Collections or Payments. This position requires a deep understanding of the order to cash pipeline for the Business Unit and industry.

Key Responsibilities
  • Trace and analyze amounts owed or information regarding payments for an assigned portfolio of customers.
  • Provide exceptional customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment.
  • Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow-through.
  • Develop a thorough understanding of issues and opportunities.
  • Communicate customer, supplier, and internal matters to other CN departments.
  • Provide first-line support to resolve customer disputes and facilitate invoice and payment processing.
  • Elevate issues and challenges that prevent the timely payment of AR to the appropriate department or manager.
  • Take necessary actions to improve results under the guidance of managers.
  • Handle frequent calls or correspondence within Accounting.
Working Conditions
  • Standard working conditions in an office environment with a regular workweek from Monday to Friday.
  • Must be able to meet tight deadlines, handle pressure, and manage stress.
Requirements
  • Between 1 to 3 years of relevant experience in AR and collections.
  • Bachelor's Degree in Accounting or Finance.
  • Chartered Professional Accountant (CPA) Designation.
  • Familiarity with safety procedures, information security instructions, and Environmental, Social, and Governance (ESG) principles.
  • Ability to develop solutions that align with customers' expectations to increase satisfaction.
  • Capacity to share timely information within and across functions to achieve effective results.
  • Collaborative mindset.
  • Effective communication skills.
  • Ability to leverage feedback and coaching to improve performance.
  • Application of analytical thinking to make recommendations that pursue sustainable performance.
  • Tracking of metrics to achieve ambitious targets and holding self and others accountable to meet performance expectations.
  • Ability to deal with pressure and change by staying calm and adapting quickly.
  • Fluency in both written and verbal English and French.
  • Knowledge of the railway industry and order to cash processes.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects).
  • Knowledge of Systems, Applications, and Products (SAP).
Training

The Composite Accounting Representative – Accounting undergoes a structured 7-week classroom training program, where the incumbent learns about CN's business, invoicing, and collection processes and policies, as well as systems used to support accounts receivable activities. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.



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