Accounting Representative

2 weeks ago

Montreal, Quebec, Canada Canadian National Railway Full time
Job Summary

The Composite Accounting Representative - Accounting is responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments. This role is accountable for executing collections and payments processing activities, and acting as the first line resolution of issues related to AR for a portfolio of customer accounts.

Key Responsibilities
  • Trace amounts owed or information regarding payments for an assigned portfolio of customers
  • Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
  • Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
  • Develop an understanding of issues and opportunities
  • Communicate customer, supplier, and internal matters to other CN departments
  • Provide first line support to resolve customer disputes and facilitate invoice and payment processing
  • Evaluate and escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
  • Take necessary actions to improve results under the guidance of managers
Working Conditions

Standard working conditions in an office environment with a regular workweek from Monday to Friday. Must be able to meet tight deadlines, handle pressure and manage stress.

Requirements
  • Between 1 to 3 years of relevant experience in AR and collections
  • Bachelor's Degree in Accounting or Finance
  • Chartered Professional Accountant (CPA) Designation
  • Fluently bilingual both written and verbal (English, French)
  • Knowledge of the railway industry and order to cash processes
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
  • Knowledge of Systems, Applications and Products (SAP)
Training

The Composite Accounting Representative - Accounting undergoes a structured 7-week classroom training program where the incumbent learns about CN's business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.

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