Hotel Front Desk Supervisor

4 weeks ago


Revelstoke, Canada Swiss Chalet Motel Full time
Hotel Front Desk Supervisor Job Description

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Swiss Chalet Motel. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure efficient operation of the front desk.
  • Work Schedules and Procedures: Establish and maintain work schedules and procedures to ensure effective use of resources.
  • Guest Services: Provide exceptional guest services, including check-in, check-out, and resolving any issues that may arise.
  • Staff Supervision: Supervise and train front desk staff in job duties, safety procedures, and company policies.
  • Reporting and Analysis: Prepare and submit reports on front desk operations, including guest feedback and suggestions for improvement.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a front desk or customer service role.
  • Language: Fluency in English.
  • Work Hours: 30 to 40 hours per week.
Work Environment:

The successful candidate will work in a fast-paced environment with a large workload and tight deadlines. They will be required to stand for extended periods and work under pressure.

Personal Suitability:
  • Client Focus: Excellent client focus and interpersonal skills.
  • Dependability: Dependable and organized with a strong sense of initiative.
  • Team Player: A team player with excellent oral communication skills.


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