Hotel Front Desk Supervisor

4 weeks ago


Revelstoke, Canada Swiss Chalet Motel Full time
Job Title: Hotel Front Desk Supervisor

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Swiss Chalet Motel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless guest service delivery
  • Establish and maintain work schedules and procedures to ensure efficient front desk operations
  • Perform same duties as workers supervised, including checking guests in and out, handling guest complaints, and resolving issues
  • Prepare and submit reports on front desk performance, guest feedback, and staff productivity
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs, such as providing wheelchair accessibility and arranging special requests
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies as needed
Requirements:
  • 1 year to less than 2 years of experience in a front desk or customer service role
  • Permanent position with 30 to 40 hours per week
  • Language of work: English
Work Environment:

Fast-paced environment with a large workload, requiring attention to detail, flexibility, and ability to work under pressure

Personal Suitability:
  • Client focus, dependability, efficient interpersonal skills, excellent oral communication, flexibility, initiative, judgement, organized, team player


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