Hotel Front Desk Supervisor

4 weeks ago


Revelstoke, Canada Swiss Chalet Motel Full time
Hotel Front Desk Supervisor Job Description

We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Swiss Chalet Motel. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities:
  • Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure smooth hotel operations.
  • Work Schedules and Procedures: Establish and maintain work schedules and procedures to ensure efficient front desk operations.
  • Guest Services: Provide exceptional guest services, including check-in, check-out, and resolving guest complaints.
  • Staff Supervision: Supervise and train front desk staff in job duties, safety procedures, and company policies.
  • Reporting and Analysis: Prepare and submit reports on front desk operations, guest feedback, and staff performance.
  • Materials and Supplies: Requisition materials and supplies as needed to maintain efficient front desk operations.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a front desk or customer service role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Work Environment:

The Hotel Front Desk Supervisor will work in a fast-paced hotel environment, with frequent interactions with guests, staff, and other departments. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and maintain a high level of productivity in a dynamic environment.

What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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