Hotel Front Desk Associate

3 weeks ago


Revelstoke, Canada Grizz Hotel Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Grizz Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure accurate and efficient room management
  • Answer telephone calls and relay messages to guests and staff in a timely and professional manner
  • Assist guests with special needs, such as wheelchair accessibility and mobility assistance
  • Contact guests to deliver requested wake-up calls and ensure a smooth and stress-free stay
  • Perform light housekeeping and cleaning duties as needed to maintain a clean and comfortable environment for guests
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a customer-facing role, preferably in the hospitality industry


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