Front Desk Representative

3 days ago


Cold Lake, Alberta, Canada Hotel Dene and Conference Centre Full time
Front Desk Agent Job Description

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hotel Dene and Conference Centre.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve guest complaints and claims in a professional and courteous manner.
  • Process guest departures, calculate charges, and receive payments accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure seamless guest experiences.
  • Follow emergency and safety procedures to ensure the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a professional and timely manner.
  • Provide exceptional customer service to ensure guest satisfaction and loyalty.
Requirements:
  • Client focus and excellent communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Reliability and a strong work ethic.
  • Team player with a positive attitude.
What We Offer:
  • A competitive salary and benefits package, including a dental plan, disability benefits, health care plan, and vision care benefits.
  • A Registered Retirement Savings Plan (RRSP) to support your long-term financial goals.
  • A permanent position with a guaranteed 30-40 hours of work per week.
  • The opportunity to work in a dynamic and supportive team environment.


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