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Front Desk Representative

2 months ago

Cold Lake, Alberta, Canada Holiday Inn Express Cold Lake Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Holiday Inn Express Cold Lake. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining a high level of accuracy in all aspects of your work.

Key Responsibilities
  • Guest Registration: Register arriving guests, assign rooms, and ensure a smooth check-in process.
  • Reservation Management: Take, cancel, and change room reservations in a timely and efficient manner.
  • Guest Information: Provide information on hotel facilities, services, and local attractions to enhance the guest experience.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and provide exceptional customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience is an asset, but not required.
  • Skills: Attention to detail, fast-paced environment, standing for extended periods, client focus, dependability, efficient interpersonal skills, excellent oral communication, flexibility, judgement, organized, reliability, and team player.
Benefits
  • Health Benefits: Dental plan and health care plan.
  • Work Terms: Permanent position with 30-40 hours per week.
  • Work Language: English.