Front Desk Representative
2 days ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Complaint Resolution: Resolve complaints and claims in a professional and courteous manner.
- Room Management: Take, cancel, and change room reservations as needed.
- Guest Information: Provide information on hotel facilities and services to guests.
- Departure Processing: Process guests' departures, calculate charges, and receive payments.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
- Emergency Procedures: Follow emergency and safety procedures as required.
- Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying.
- Customer Service: Provide exceptional customer service to guests.
- Education: Secondary (high) school graduation certificate.
- Experience: Will train.
- Language: English.
- Work Hours: 30 to 40 hours per week.
- Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
- Financial Benefits: Registered Retirement Savings Plan (RRSP).
Hotel Dene and Conference Centre offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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