Front Desk Representative
1 week ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hotel Dene and Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities- Guest Registration: Register arriving guests, assign rooms, and ensure accurate and efficient check-in and check-out processes.
- Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues or complaints in a professional and courteous manner.
- Room Management: Maintain accurate records of room assignments, vacancies, and reservations, and ensure that rooms are cleaned and prepared for incoming guests.
- Communication: Answer telephone calls, relay messages, and provide information to guests and staff members in a clear and concise manner.
- Clerical Duties: Perform various clerical tasks, including data entry, filing, and photocopying, to support the smooth operation of the front desk.
- Teamwork: Collaborate with other departments, including housekeeping and maintenance, to ensure that guest needs are met and that the hotel runs efficiently.
- Education: Secondary (high) school graduation certificate.
- Experience: Will train.
- Language: English.
- Work Hours: 30 to 40 hours per week.
- Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
- Financial Benefits: Registered Retirement Savings Plan (RRSP).
- Client Focus: Provide exceptional customer service and respond to guest inquiries in a professional and courteous manner.
- Communication Skills: Excellent oral and written communication skills.
- Organizational Skills: Maintain accurate records and ensure that tasks are completed in a timely and efficient manner.
- Reliability: Demonstrate reliability and a strong work ethic.
- Team Player: Collaborate with other departments to ensure that guest needs are met and that the hotel runs efficiently.
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