Indigenous Patient Navigator
3 weeks ago
Role Summary
The Indigenous Patient Navigator supports the integration of existing navigational and advocacy support provided by community and regional health authority partners. This role facilitates relationship building between Indigenous communities, PHSA programs and services, and community sites/clinics within the region.
Key Responsibilities
- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the healthcare system, liaising with other community and regional health organizations, and promoting collaboration with regional health authorities to improve patient care.
- Support connection to community services, such as Indigenous translators, and arrange language and cultural translation services where necessary.
- Maintain and update documentation and records related to the needs of Indigenous patients in the healthcare system.
- Support the development of regional strategies to improve care for Indigenous patients, engaging Indigenous communities, organizations, and other health system partners within the region.
Requirements
- A level of education, training, and experience equivalent to a diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one to three years' recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous communities and organizations, extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
- Experience or knowledge of the healthcare system and community-based resources within the region.
- Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous-specific racism, and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills, ability to work effectively within a multi-disciplinary team.
- Ability to use sound professional judgment, empathy, compassion, and integrity, ability to prioritize workload, keep accurate records, and write reports as necessary.
- Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.
About PHSA
PHSA is a remote work-friendly employer, welcoming flexible work options to support our people. We offer a comprehensive benefits package, including a municipal pension plan, and psychological health & safety programs and holistic wellness resources.
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