Indigenous Patient Navigator
2 weeks ago
Job Summary
The Indigenous Patient Navigator is a vital role within PHSA, responsible for supporting the integration of Indigenous patients into the healthcare system. This position requires a strong understanding of Indigenous cultures, histories, and experiences, as well as excellent communication and interpersonal skills.
Key Responsibilities
- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and health literacy translation services.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the healthcare system, liaising with other community and regional health organizations and promoting collaboration to improve patient care.
- Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
- Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the healthcare system.
Requirements
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations, extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs and traditions.
- Experience or knowledge of the healthcare system and community-based resources within the region.
- Demonstrated knowledge, understanding and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous specific racism and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills, ability to work effectively within a multi-disciplinary team.
- Ability to use sound professional judgment, empathy, compassion and integrity, ability to prioritize workload, keep accurate records and write reports as necessary.
- Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.
What We Offer
- Join one of BC's largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
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