Indigenous Patient Care Quality and Safety Specialist
3 weeks ago
We are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health. The successful candidate will provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization.
Key Responsibilities:
Collaborate with key partners to resolve patient, client, or resident complaints or compliments, and support a culturally safe resolution of issues.
Remain current with and fulfill obligations and responsibilities in the context of relevant legislation, regulations, and common law, in collaboration with IH Privacy, Risk Management, IH Patient Safety, and the Patient Care Quality Review Board.
Provide advice and consultation regarding the management of Indigenous client feedback issues, including both verbal and written communication and courses of action when initial steps do not resolve issues to a complainant's satisfaction.
Ensure timely and effective triaging of complaints and determination of follow-up actions, including referral in response to patient/family complaints and related solutions.
What We Offer:
An attractive remuneration package
Excellent career prospects
Employer-paid training/education
Employer-paid vacation
Medical Service Plan
Employer-paid insurance premiums
Extended Health & Dental coverage
Municipal Pension Plan
Work-life balance
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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