Indigenous Patient Care Quality and Safety Professional

1 week ago


Kelowna, British Columbia, Canada Interior Health Authority Full time
About the Role

We are seeking a dedicated Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health Authority.

Responsibilities
  • Leverage expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization.
  • Lead Quality Reviews and Patient Safety Investigations following serious adverse events, ensuring timely and respectful resolution of issues.
  • Establish and maintain effective relationships with patients, clients, and residents, with a specific focus towards Indigenous peoples and their health and healthcare experiences.
  • Provide consultation, support, and assistance to operational and medical staff throughout the disclosure process after adverse events.
  • Develop and follow processes to ensure involvement of patients, family, and community in the patient safety investigation and quality review processes.
What You'll Work On:
  • Collaborate with key partners regarding patient, client or resident complaints or compliments.
  • Remain current with and fulfill obligations and responsibilities in the context of relevant legislation, regulations, and common law.
  • Provide advice and consultation regarding the management of Indigenous client feedback issues.
  • Ensure timely and effective triaging of complaints and determination of follow up actions.
Benefits

This is a permanent full-time position with a salary range of $88,990 to $127,923 per year. As an employee of Interior Health Authority, you will have access to a comprehensive benefits package, including employer-paid training/education, vacation time, Medical Service Plan, extended health and dental coverage, municipal pension plan, work-life balance, and more.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.



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