Indigenous Patient Care Coordinator
3 weeks ago
Interior Health Authority is seeking a permanent full-time Indigenous Patient Navigator to join our Integrated Health Outreach team at Kelowna General Hospital. This role is part of the Outreach Urban Health Primary Care team, dedicated to supporting vulnerable individuals, with a focus on those experiencing homelessness/housing instability. The Indigenous Patient Navigator will add additional support to Indigenous clients accessing services through the program.
About the Role:
The Indigenous Patient Navigator will work as part of the Interdisciplinary Care Team and, as required, act as a resource for both Indigenous clients and healthcare providers to ensure the provision of care is culturally safe and client-centered. The role will involve providing consultative and navigational services for health professionals, the community, and clients to understand and identify client needs by supporting cultural interpretation and/or health literacy translation services and by supporting culturally-competent practice.
Key Responsibilities:
Provides consultative and navigational services for health professionals, the community, and clients to understand and identify client needs by supporting cultural interpretation and/or health literacy translation services and by supporting culturally-competent practice.
Provides support and acts as a resource, as required, for healthcare providers, including primary healthcare physicians, regarding the provision of culturally-safe care. Coordinates client/family spiritual care requests and/or access to sacred spaces within the healthcare system to support Indigenous beliefs and customs. Coordinates and provides community resources and connections to Indigenous spiritual services as required.
Provides client support services within the hospital care system/community by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care. Supports clients, as requested in the assigned service area, to understand, access, and navigate acute care, home health, community, mental health, addictions, chronic disease, and public health services. Assists clients in addressing their concerns by linking with the IH complaint process.
At the client or healthcare provider's request, the Indigenous Patient Navigator provides client support services related to discharge planning by participating in the discharge planning process, including assisting in the early identification and assessment of clients' needs and liaising with the appropriate community and IH program and services.
Provides client-specific navigation of services for Indigenous clients in conjunction with an interdisciplinary team that may include such work as attending bed meetings, supporting staff with client/family culturally-safe needs assessment, checking for referrals and attending health-related service rounds. As required, coordinates client referrals to and from interagency, Indigenous communities, urban Indigenous organizations, and other health programs and services.
Provides a link between Indigenous communities and IH healthcare providers and supports Indigenous peoples' understanding of the provincial healthcare system, the First Nations Health Authority, and federal healthcare systems where applicable. Provides information regarding the provision of and access to healthcare programs and services to Indigenous clients, families, and communities.
Supports connection to community services such as Indigenous translators.
Coordinates client-specific meetings between the inter-professional team, including Indigenous healthcare providers, to address concerns or system barriers that arise.
Maintains and updates appropriate documentation and records related to the provision of client care. Completes summary and statistical casework information as required.
Attends regularly scheduled meetings with Managers and Administrators and monthly IPN teleconference calls. Charts client referrals, receives and documents referrals from home health and community service organizations, and travels as required.
What We Offer:
Interior Health Authority strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. The salary range for this position is $67,867 to $97,550. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.
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