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Indigenous Patient Navigator
1 month ago
Role Summary
The Indigenous Patient Navigator plays a vital role in ensuring the provision of culturally safe and client-centered care for Indigenous patients. This position supports the integration of existing navigational and advocacy support with community and regional health authority partners, promoting access to appropriate care for Indigenous communities.
Key Responsibilities
- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and health literacy translation services.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the health care system, liaising with other community and regional health organizations to improve patient care.
- Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
- Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the health care system.
Requirements
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline.
- Demonstrated knowledge and experience working with Indigenous communities and organizations, with extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
- Experience or knowledge of the health care system and community-based resources within the region.
- Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
- Strong verbal and written communication skills, with the ability to work effectively within a multi-disciplinary team.
What We Offer
- A comprehensive benefits package, including municipal pension plan and psychological health & safety programs.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work-friendly employer, welcoming flexible work options to support our people.
