Administrative Support Specialist for Pain Management Clinics

3 days ago

Brampton, Ontario, Canada NeuPath Health Full time
About the Role
As an Administrative Support Specialist with NeuPath Health, you will be responsible for providing a range of administrative support activities for our pain management clinics. This includes answering phones and directing calls, greeting and directing visitors, answering questions, and performing routine clerical, data entry, and/or word processing work as assigned.

Key Responsibilities
- Answer telephones, route calls, take messages, and provide general information; greet and direct patients; answer routine inquiries; maintain a log of inquiries as required.
- Book appointments into the scheduling system using the appropriate process for differing treatments and patients.
- Schedule or assist in scheduling patient appointments, physician and nursing staff, meetings, and/or conferences, as appropriate to the position
- Open and route incoming mail; distribute correspondence and other material to clinic staff or Head Office.
- Perform a variety of routine typing assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials; types and mails form letters.
- Copy and/or duplicate materials as requested; may oversee the day-to-day operation of the copy machine; may prepare and transmit facsimiles for the unit.
- Establish, maintain, process, and/or update files, records, and/or other documents.
- Ensure test results and risk assessments are entered into the system within the week received. (UDT, ORT)
- May perform specialized services of a routine clerical/administrative nature in strict accordance with established procedural guidelines, as appropriate to the position. One example would be to process dictated notes from physicians per policy with the provider and files all consult notes into patient charts.
- Order, stock, and distribute office and medical supplies.
- May run various routine errands, as required, for the clinic.

Requirements
- Minimum education: Graduate of Medical Office Administration program
- Minimum 2 years of MOA experience
- Strong knowledge and use of Computers (Word, Excel, Email)
- Previous Experience with Telus PS Suite (EMR) is considered an asset
- Strong word processing and/or data entry skills
- Excellent written and verbal communication skills
- Ability to understand and follow specific instructions and procedures

Working Conditions
This is a unionized role that requires coverage on Tuesday through Saturday. We welcome and encourage applications from people with disabilities and offer accommodations upon request for candidates participating in all aspects of the selection process.

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