Business Systems Analyst

3 weeks ago

Oshawa, Ontario, Canada Canada Cartage Full time

Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at Canada Cartage. As a Business Systems Analyst, you will be responsible for analyzing and defining business processes, project management, and resolving application and software issues.

Key Responsibilities

  • Analyzing and defining business processes and writing process specifications.
  • Project Management – Setting Action Plans, Teamwork & Collaboration, Results-Driven, Customer Focus, Management of Project Costs and Timelines
  • Field incoming problem tickets from end users to resolve application and software issues within databases, and other mission-critical systems.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Maintain and enhance performance of all new and existing software and applications across the organization.
  • Identify and learn appropriate software applications used and supported by the organization.
  • Coordinate with department heads to assess departmental application training needs and objectives.
  • Participate in the design, development, and delivery of software applications training programs and individual classes.
  • Post software updates, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
  • Develop reports from various business systems as required from users and management

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