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Technical Support Team Lead

2 months ago

Abbotsford, British Columbia, Canada Charsobe Food Group Ltd Full time
Job Summary

We are seeking a highly skilled Technical Support Supervisor to join our team at Charsobe Food Group Ltd. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Provide technical assistance to employees experiencing difficulties with computer systems and software.
  • Consult technical manuals and other resources to research and implement solutions to technical issues.
  • Supervise and train other technical support staff to ensure they have the necessary skills to perform their duties effectively.
  • Participate in the design and implementation of new software applications and systems.
  • Collaborate with other departments to ensure that technical support is aligned with business objectives.
  • Ensure that all technical support activities are carried out in a timely and efficient manner.
Requirements
  • College or CEGEP diploma in a relevant field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong attention to detail and organizational skills.
Work Environment

This is a permanent, full-time position with a 35-40 hour workweek. The successful candidate will be required to work in a fast-paced environment and be able to handle heavy workloads and tight deadlines.