Technical Support Lead

1 month ago

Abbotsford, British Columbia, Canada Charsobe Food Group Ltd Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at Charsobe Food Group Ltd. As a Technical Support Supervisor, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our business systems.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and provide technical assistance to resolve issues with computer systems, software, and hardware.
  • Team Leadership: Supervise and mentor a team of technical support analysts to ensure they have the necessary skills and knowledge to perform their duties.
  • Problem-Solving: Analyze and resolve complex technical issues, and implement solutions to prevent future problems.
  • Communication: Provide excellent communication and interpersonal skills to work effectively with employees at all levels of the organization.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English is the primary language of communication.
  • Work Environment: Fast-paced environment with tight deadlines and a focus on customer satisfaction.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Team: A collaborative and dynamic team environment.

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