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HR Benefits Consultant

4 weeks ago


Montreal, Quebec, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're seeking a skilled HR Benefits Consultant to join our HRdirect Service Center team. This 6-month contract role will serve as the first point of contact for employees and managers regarding Intact's Group Benefits.

The ideal candidate will analyze and resolve benefit inquiries, collaborate with internal teams and third-party service providers, and ensure client satisfaction. Key responsibilities include:

  • Resolving benefit questions from employees and managers based on best practices and our knowledge base
  • Collaborating with internal teams and third-party service providers to resolve complex issues
  • Logging calls and documenting steps leading to resolution
  • Participating in keeping the benefits portion of our knowledge base up to date
  • Collaborating with different teams to find solutions for benefits-related questions
  • Ensuring consistent and accurate responses and recommending improvements

Requirements include:

  • Education in human resources, administration, or similar experience
  • Strong client/customer service and interpersonal skills
  • Demonstrates initiative, good judgment, and autonomy
  • Capacity to adapt rapidly in an ever-changing environment
  • Good understanding of Workday - an asset
  • Experience in benefits management - an asset
  • High level of attention to detail and accuracy
  • Known for teamwork and collaboration
  • Positive attitude, autonomy, and strong sense of ethics
  • Proven verbal and written communication skills
  • Bilingualism in French and English required

We offer a dynamic work environment, flexible work arrangements, and a comprehensive benefits package. If you're a motivated and detail-oriented individual with a passion for benefits management, we encourage you to apply.