HRdirect Benefits Consultant

2 months ago


Montreal, Quebec, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled HRdirect Benefits Consultant to join our HRdirect ServiceCenter team for a 6-month contract. This newly created role will act as the first point of contact to answer employee and manager inquiries about Intact's Group Benefits. For more complex issues, the consultant will collaborate with internal and third-party service providers to resolve issues and ensure client satisfaction.

Key Responsibilities:
  1. Analyze and resolve employee benefit inquiries based on best practices and knowledge base.
  2. Collaborate with internal teams and third-party service providers to resolve complex issues.
  3. Document all interactions and steps leading to resolution.
  4. Participate in maintaining the benefits portion of the knowledge base.
  5. Collaborate with different teams to find solutions for benefit-related questions.
  6. Ensure consistent and accurate responses and recommend improvements.
  7. Participate in ad-hoc team projects.
Requirements:

To succeed in this role, you will have:

  • Education in human resources, administration, or a related field.
  • Strong client service and interpersonal skills.
  • Demonstrates initiative, good judgment, and autonomy.
  • Capacity to adapt rapidly in an ever-changing environment.
  • Good understanding of Workday - an asset.
  • Experience in benefits management - an asset.
  • High level of attention to detail and accuracy.
  • Known for teamwork and collaboration.
  • Positive attitude, autonomy, and strong sense of ethics.
  • Proven verbal and written communication skills.
  • Bilingualism in French and English required.


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