Technical Support Specialist
3 weeks ago
About Valero Energy Inc.
As a leading distributor of petroleum products in Quebec, the Atlantic provinces and Ontario—and the world's second-largest producer of renewable diesel fuel and ethanol—Valero Energy Inc. is a subsidiary of Valero Energy Corporation, a Fortune 500 company.
We are proud to have 10,000 employees who are committed to our values—including safety, environmental stewardship, teamwork, community engagement and operational excellence.
Our employees are our most important asset, and we provide a wide variety of stimulating jobs for those seeking to grow professionally.
We offer a highly competitive salary package, including a full benefits package, being employed by one of Canada's Top 5 employers in contributions to the retirement savings plan, an annual bonus program, reimbursement of training expenses program, reimbursement of fitness activities program, Health and Wellness Program, free access at all times to virtual healthcare, on-site access to a gym and fitness courses, rewards program for service anniversaries, summer schedule for eligible positions, and many more.
The Helpdesk Support Specialist will play a key role in resolving technical issues and improving IT support systems for users in Canada, with secondary support for the United States and the United Kingdom.
Responsibilities
- Provide first-line technical support to users via calls, emails, and other forms of communication regarding IT issues or support requests.
- Diagnose and resolve computer and software issues using the incident management system.
- Ensure an excellent level of customer service by handling each request in a courteous and professional manner.
- Redirect complex incidents to the appropriate technical teams.
- Monitor incident queues, following up with customers and support teams as necessary.
- Maintain and update a database of procedures and technical documentation.
- Participate in IT projects by contributing to testing, deployment, and communications.
- Identify and report any issues that may affect operations to the IT Manager.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field, with a minimum of three years' relevant experience.
- Bilingual (French and English), both written and spoken.
- Advanced knowledge of Microsoft Office suite and teleworking tools (VPN, remote access, etc.).
- Excellent customer service skills and ability to communicate effectively.
- Ability to work under pressure and provide quality technical support.
- Proactive approach and attention to detail.
Salary: $85,000 per year
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