Technical Support Specialist for IT Infrastructure

4 weeks ago

Montreal, Quebec, Canada Valero Energy Inc. - Montreal Full time

About Valero Energy Inc.

We are a leading distributor of petroleum products in Quebec, the Atlantic provinces and Ontario. Our company is governed by the Charter of the French Language, however, knowledge of English is considered necessary for performing the tasks of this position.

Job Description

As a Helpdesk Support Specialist, you will play a key role in resolving technical issues and improving IT support systems. You will be responsible for providing first-line technical support to users in Canada, with secondary support for the United States and the United Kingdom.

  • Respond to calls, emails, and other forms of communication from users regarding IT issues or support requests.
  • Diagnose and resolve computer and software issues using the incident management system.
  • Ensure an excellent level of customer service by handling each request in a courteous and professional manner.
  • Redirect complex incidents to the appropriate technical teams.

You will work under the Director of IT Infrastructure and Logistics and collaborate with various stakeholders such as customers, suppliers, and business partners.

Required Skills and Qualifications
  • A technical degree or higher in computer science, engineering, or related field, with a minimum of three years' relevant experience.
  • Bilingual (French and English), both written and spoken.
  • Advanced knowledge of the Microsoft Office suite and teleworking tools (VPN, remote access, etc.).
  • Excellent customer service skills and ability to communicate effectively.
  • Ability to work under pressure and provide quality technical support.
Benefits
  • Full benefits package.
  • Annual bonus program.
  • Reimbursement of training expenses program.
  • Reimbursement of fitness activities program.
  • Health and Wellness Program.
  • Free access at all times to virtual healthcare.
  • On-site access to a gym and fitness courses.
  • Rewards program for service anniversaries.
  • Summer schedule for eligible positions.

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