Technical Solutions Specialist

2 days ago


Montreal, Quebec, Canada Cerri AG Full time
About the Role

We are seeking a skilled Technical Solutions Specialist to join our team at Cerri AG in Montreal, Canada. This is a full-time opportunity that requires mid-level experience.

As a Technical Solutions Specialist, you will work closely with clients to understand their needs and implement our software solutions efficiently. Your primary responsibilities will include configuring and customizing software to meet client requirements, training clients on software use, and providing ongoing support during and after the implementation process.

You will also collaborate with internal teams to resolve technical issues and document the implementation process to share insights and improve future rollouts.

The ideal candidate should have proven experience in software implementation or a related field, along with strong technical knowledge of software systems and configurations. Excellent communication and customer service skills are essential for this role.

Responsibilities
  • Configure and customize software to fit client-specific requirements
  • Train clients on software use and best practices
  • Provide ongoing support during and after implementation
  • Collaborate with internal teams to troubleshoot and resolve technical issues
  • Document the implementation process and share insights to improve future rollouts
Requirements
  • Proven experience in software implementation or a related field
  • Strong technical knowledge of software systems and configurations
  • Excellent communication and customer service skills
  • Ability to manage multiple projects and clients simultaneously
  • Familiarity with CRM systems or project management software is a plus
  • Problem-solving mindset with the ability to think critically under pressure
Compensation

The estimated salary for this role is $80,000 per year, considering the location and job requirements.



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