Technical Support Specialist

2 days ago


Montreal, Quebec, Canada Telcobridges Inc. Full time
Role Summary

We are seeking a highly skilled Technical Support Specialist to join our team at TelcoBridges Inc. in Boucherville, QC.

This is a full-time position offering a competitive salary range of $70,000 - $90,000 per year, depending on experience and qualifications.

Job Description

The Technical Support Specialist will provide technical assistance to customers worldwide relating to the use of our products. Key responsibilities include:

  • Working with customers to identify issues and advising on solutions
  • Providing identification, diagnosis, and resolution to technical problems
  • Documenting technical issues encountered and sharing with the R&D team
  • Documenting technical topics for customers to be self-taught
  • Working as a field engineer to visit customers for interoperability tests, system deployment, or problem resolution
  • Providing technical trainings to customers
  • Providing technical sales support
  • Writing ruby scripts for routing applications

The ideal candidate will possess excellent problem-solving skills, strong technical knowledge, and effective communication skills.

Requirements

To be successful in this role, you should have:

  • Degree holder in Electrical/Electronic/Computer Engineering or equivalent
  • 1-3 years of experience in Electronics, Electrical, or Telecommunications preferred

The following skills are essential:

  • Knowledge of Telecom, SBC, and VoIP
  • Knowledge and hands-on skills in Linux and networking
  • Excellent interpersonal skills
  • Mature, self-motivated, organized, responsible, and able to work autonomously
  • Good written and verbal communication skills in English
  • Willingness to travel to customer sites 4-8 weeks a year
Why Join Us?

TelcoBridges offers a dynamic and motivating team environment with opportunities for growth and professional development. Our company culture values employee well-being, flexibility, and work-life balance.

In addition to a competitive salary, we offer benefits including employer contributions to your RRSP, deferred profit-sharing plans (DPSPs), and financial incentives for transit and green car users.



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