Senior Technical Support Specialist
2 weeks ago
Alteo Inc. is a leading provider of innovative payment solutions, and we are currently seeking an experienced Senior Technical Support Specialist to join our team.
The ideal candidate will have a strong background in technical support and a proven track record of resolving complex issues related to software development, network architecture, and database management.
We are offering a competitive salary of $85,000 per year, based on industry standards and market conditions in Montreal, where the role is located.
About the Role:
- Provide timely and effective technical support to our operations team, ensuring that they have the necessary resources and expertise to perform their duties efficiently.
- Work closely with our development team to identify and resolve technical issues, improve system performance, and enhance overall quality.
- Develop and maintain knowledge of our products, services, and technologies, staying up-to-date with industry trends and best practices.
- Collaborate with other teams to ensure seamless integration and delivery of our solutions.
Requirements:
- 3-5 years of experience in technical support or a related field, preferably in the electronic payment industry.
- Strong understanding of IT project life cycles, testing techniques, and network architecture.
- Proficiency in C, PL/SQL, Shell systems, and Unix servers.
- Certifications in Visa, MasterCard, and PowerCard products are a plus.
- Familiarity with Agile methodologies and version control systems (e.g., Git).
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and professional development.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement savings plan.
- A generous paid time off policy, including vacation days, sick leave, and holidays.
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