Highly Skilled Technical Support Specialist

2 weeks ago


Montreal, Quebec, Canada Royal Bank of Canada Full time

Job Overview:

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We are seeking a highly skilled technical support specialist to join our team at the Royal Bank of Canada. As a key member of our technology service desk, you will play a vital role in delivering superior service to our operational businesses throughout the enterprise.

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About the Role:

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The successful candidate will be responsible for providing exceptional technical support to RBC employees, troubleshooting and resolving Level 1 technical issues, and escalating complex problems to our Level 2 support teams. You will also be involved in monitoring and categorizing incoming calls and chats, analyzing frequently asked questions, and defining procedures to improve our service delivery.

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Requirements:

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  • Bilingualism: Fluent English and French language skills are required, as you will interact with RBC partners and/or employees across Canada who speak both languages.">
  • Technical Skills: Strong analytical and technical disposition, with a good understanding of computer operating systems and Microsoft Office applications.">
  • Customer Service Experience: Previous customer service experience is essential, with excellent communication skills both oral and written.">
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Benefits:

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We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Our leaders are committed to supporting your development through coaching and managing opportunities, allowing you to make a lasting impact on our organization.

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Working Conditions:

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This is a full-time, work-from-home position requiring a quiet and secure space within your home to perform your role. You must be able to work 37.5 hours per week, including days, nights, and weekends, and have a strong Internet/Wifi connection.

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Estimated Salary Range: $65,000 - $85,000 per year, depending on location and experience.



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