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Department Head
2 months ago
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Key ResponsibilitiesThe Department Manager is responsible for leading a team of sales associates and ensuring the department meets sales and profitability targets. Key responsibilities include:
- Team Leadership: Organize and distribute work among team members, set priorities, and maintain an overview of tasks to be accomplished in accordance with the Store Manager.
- Staff Management: Manage, recruit, onboard, train, develop, and provide succession planning for staff in the store in partnership with the Store Manager.
- Commercial Focus: Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
- Operations: Effectively schedule staff within the department according to business needs and adjust hours as necessary to reach store and SPH goals.
- Customer Service: Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.
To be successful in this role, you will need:
- High School Graduate: High school graduate or equivalent. Associate's or Bachelor's Degree preferred.
- Retail Experience: Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
- Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
- Soft Skills: Exceptional customer service and interpersonal skills, proven organizational and analytical skills, ability to be proactive to drive sales, and strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
