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Guest Relations Host

1 month ago

Ajax, Ontario, Canada CB Canada Full time
Casino Hospitality Specialist

Casino Ajax is seeking a Full-time Guest Relations Host to join our team.

As a key member of our Player Development team, you will be responsible for assisting with the management of player development and retention while establishing a safe and welcoming work environment for all team members.

Key Responsibilities:

  • Execute player development and retention strategic plans as directed
  • Exercise discretion to provide complimentary incentives to players that exceed their expectations
  • Responsible for the player selection, invitation and hosting for off-site events
  • Develops and cultivates strong working relationships with all stakeholders: guests and team members
  • Ensure compliance with Internal Controls, Regulations and GCGC Casino Policies & Procedures.
  • Partners and coordinates with other departments to ensure total guest satisfaction.
  • Display a positive, professional attitude and presentation at all times when communicating with external and internal customers.
  • Provide resolution to guest and operational issues in a calm, professional and prudent manner.
  • Develop relationships with VIP customer base through weekly telemarketing and in person contact on the gaming floor.
  • Telemarketing assignments of new, declining and inactive customers by mail/phone and the analysis and accounting for reporting results to these efforts.
  • Devotes significant time being visible and available on the gaming floors in order to meet and greet guests during individual visits as well during special events.
  • Monitor player gaming activity through computerized gaming software systems.
  • Assists in planning, executing and Hosting player parties, promotions, special events and tournaments.
  • Ability to prioritize, organize and complete multiple activities in a high-pressure environment.
  • Available and willing to work any changes in hours deemed necessary for business levels.

Requirements:

  • High School diploma; Post-secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered
  • Minimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience
  • 3 years supervisory experience, in a gaming environment preferred.
  • Proficient in Microsoft Office software, including Word, Excel, Power Point, Outlook and Explorer
  • Read and understand command of English language in order to communicate with guests and co-workers.
  • Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation and open communication.
  • Capable of maintaining a positive working environment where each employee performs as part of a team.
  • Ability to work independently and under pressure in a fast-paced environment and able to cope with many challenges.
  • Ability to understand and utilize player tracking software programs.
  • Ability to speak multilingual is considered an asset
  • Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
  • Ability to be flexible, employ a sense of urgency, quickly adjust plans and execute to meet changing or immediate marketing opportunities.
  • Skill of developing and maintaining positive relationships with external and internal customers
  • Skill in preparing written material such as correspondence, reports and proposals to meet purpose and audience.
  • Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.