Surveillance Operations Manager
6 days ago
Casino Ajax is seeking a highly skilled Surveillance Supervisor to join our team. As a key member of our surveillance team, this role is responsible for overseeing the daily monitoring and observation of casino operations, ensuring the security and integrity of casino assets, staff, and guests.
This position reports to the Surveillance Manager and is accountable for the supervision and performance management of Surveillance Operators. Key responsibilities include:
- Supervising and managing Surveillance Operators daily tasks and duties, maintaining awareness of all gaming operations at all times
- Communicating effectively with internal and external customers, delivering exceptional customer service
- Ensuring the confidentiality of sensitive information and preventing its improper disclosure or use
- Investigating, reporting, and documenting irregular, unusual, suspicious, or illegal activities
- Maintaining and verifying logs, entering information into trackers and timesheets, preparing and verifying departmental reports
- Monitoring, documenting, and reporting violations, unauthorized access, large cash/cash equivalent transactions, trespassed, and self-excluded guests
- Providing training and coaching to new team members
- Assisting the management team with projects as needed
- Ensuring compliance with Alcohol and Gaming Commission regulations and applicable laws, policies, and procedures
- Knowledge of Table Games and gaming industry considered an asset
The ideal candidate will possess a Secondary School diploma, with preference given to graduates with a post-secondary education in Law and Security or Criminology. A minimum of 1 year of experience in Surveillance/Security related fields or gaming related positions is required, with preference given to Supervisory experience. Strong leadership, analytical, observational, organizational, and interpersonal skills are essential, as well as exceptional verbal and written communication skills.
Casino Ajax candidates must be willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work and location will be based on operational needs.
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Surveillance Operations Manager
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Ajax, Ontario, Canada CB Canada Full timeJob Title: Surveillance Operations ManagerCasino Ajax is seeking a highly skilled Surveillance Operations Manager to oversee the daily monitoring and observation of casino operations.This role is responsible for ensuring the security and integrity of casino assets, staff, and guests. The ideal candidate will have strong leadership and analytical skills, with...
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Surveillance Operations Manager
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Ajax, Ontario, Canada CB Canada Full timeSurveillance Supervisor Job DescriptionCasino Ajax is seeking a highly skilled Surveillance Supervisor to join our team.The ideal candidate will have a strong background in surveillance and security, with experience in managing and supervising teams. The successful candidate will be responsible for monitoring and observing casino operations, ensuring the...
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