Customer Relations Ambassador
1 month ago
Casino Ajax is seeking a Full-time Guest Relations Host
About UsAt Casino Ajax, we pride ourselves on creating a safe and welcoming work environment for all team members. Our mission is to provide exceptional gaming, entertainment, and hospitality experiences that exceed our guests' expectations.
Job SummaryWe are looking for an energetic professional with proven knowledge, skills, and abilities to support our player development and retention strategies. As a Guest Relations Host, you will be responsible for assisting with the management of player development programs, ensuring adherence to policies and procedures, motivating and leading by example, and being a leader in the gaming industry.
Key Responsibilities- Execute player development and retention strategic plans as directed
- Exercise discretion to provide complimentary incentives to players that exceed their expectations
- Responsible for the player selection, invitation, and hosting for off-site events
- Develop and cultivate strong working relationships with all stakeholders: guests and team members
- Ensure compliance with Internal Controls, Regulations, and GCGC Casino Policies & Procedures.
- Partners and coordinates with other departments to ensure total guest satisfaction
- Display a positive, professional attitude and presentation at all times when communicating with external and internal customers using our GEM customer service standards
- Provide resolution to guest and operational issues in a calm, professional, and prudent manner
- Develop relationships with VIP customer base through weekly telemarketing and in-person contact on the gaming floor
- Telemarketing assignments of new, declining, and inactive customers by mail/phone and the analysis and accounting for reporting results to these efforts
- Devotes significant time being visible and available on the gaming floors in order to meet and greet guests during individual visits as well during special events
- Monitor player gaming activity through computerized gaming software systems
- Assists in planning, executing, and Hosting player parties, promotions, special events, and tournaments
- High School diploma; Post-secondary education in commerce, marketing, hospitality, public relations, or management an asset or suitable combination of continuing education and strong experience considered
- Minimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience
- 3 years supervisory experience, in a gaming environment preferred
- Proficient in Microsoft Office software, including Word, Excel, PowerPoint, Outlook, and Explorer
- Read and understand command of English language in order to communicate with guests and co-workers
- Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation, and open communication
- Capable of maintaining a positive working environment where each employee performs as part of a team
- Ability to work independently and under pressure in a fast-paced environment and able to cope with many challenges
- Ability to understand and utilize player tracking software programs
- Ability to speak multilingual is considered an asset
- Ability to exceed internal and external guest expectations through timely, effective, and service-oriented communication
- Ability to be flexible, employ a sense of urgency, quickly adjust plans, and execute to meet changing or immediate marketing opportunities
- Skill of developing and maintaining positive relationships with external and internal customers
- Skill in preparing written material such as correspondence, reports, and proposals to meet purpose and audience
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.
The successful candidate must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs.
-
Customer Service Ambassador
21 hours ago
Ajax, Ontario, Canada beBee Professionals Full time $25,000 - $35,000We are seeking an enthusiastic Customer Service Ambassador to join our food counter team at beBee Professionals in Ajax.Key Responsibilities:Greet customers and take their orders efficiently, ensuring a seamless customer experience.Prepare food items according to customer preferences, maintaining high standards of quality and presentation.Maintain...
-
Guest Relations Ambassador
2 months ago
Ajax, Ontario, Canada CB Canada Full timeKey Responsibilities:As a Guest Relations Host at Casino Ajax, you will be responsible for fostering a safe and welcoming work environment for all team members. Your primary objective will be to assist with the management of player development and retention. You will work closely with the Player Development Manager to plan and execute player development...
-
Service Excellence Ambassador
2 months ago
Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are looking for a skilled Customer Service Representative to join our team at beBee Professionals in Ajax, Canada. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may encounter.Key Responsibilities:Respond to customer inquiries via various channels.Offer...
-
Customer Service Representative
2 months ago
Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ajax, Canada. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and...
-
Customer Experience Specialist
3 months ago
Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ajax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Professional Customer Support Specialist
2 months ago
Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000beBee Professionals is seeking a dedicated Customer Service Representative to join our team in Ajax, Canada. In this role, you will be responsible for providing top-notch service to our customers, addressing their inquiries, and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via various channels.Provide accurate and...
-
Regional Operations Supervisor
2 weeks ago
Ajax, Ontario, Canada Voyago Full timeAbout the RoleVoyago, a leading transportation provider, is seeking an experienced and dynamic Regional Operations Supervisor to oversee daily operations in our Eastern Ontario Region. This is a unique opportunity to join a growing company with a global presence and contribute to its continued success.ResponsibilitiesManage efficient vehicle utilization,...
-
Fitness Centre Experience Specialist
5 days ago
Ajax, Ontario, Canada Canfitpro Full timeThe Town of Ajax is a vibrant community located on the northern shore of Lake Ontario. With over 130,000 residents, it offers a unique blend of rich heritage and cultural diversity.Job DescriptionWe are seeking an energetic and motivated Fitness Centre Consultant to work various shifts throughout the week. As a Fitness Centre Consultant, you will be...
-
Support Services Representative
3 months ago
Ajax, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Ajax, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Retail Store Operations Lead
1 month ago
Ajax, Ontario, Canada GameStop Full timeGameStop is seeking an experienced Retail Store Operations Lead to manage the daily operations of our retail store. The ideal candidate will have a proven track record of leading high-performing teams and driving sales growth in fast-paced retail environments.Job Description:Lead and motivate a team of sales associates and managers to deliver exceptional...
-
Shift Manager
3 months ago
Ajax, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a dedicated Shift Manager to oversee daily operations and lead a team of employees at beBee Professionals in Ajax, Canada.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and coaching.Handle customer inquiries and resolve...
-
Lead Sandwich Expert
1 week ago
Ajax, Ontario, Canada Subway Full timeWe are seeking a skilled Lead Sandwich Expert to join our team at Subway in Ajax. This is a closing shift position available on weekdays and weekends.Job DescriptionA Sandwich Artist with experience is required for this role. The ideal candidate will have a passion for creating high-quality sandwiches that meet our customers' expectations.Key...
-
Retail Sales Associate
3 weeks ago
Ajax, Ontario, Canada beBee Professionals Full time $25,000 - $35,000OverviewbeBee Professionals in Ajax is seeking a detail-oriented Retail Sales Associate to handle customer transactions, ensure a positive shopping experience, and maintain a clean checkout area.Job Summary:We are looking for a friendly and reliable individual to manage cash, credit, and debit payments, provide excellent customer service, and perform various...
-
Software Developer
3 weeks ago
Ajax, Ontario, Canada Canfieldresearchgroup Full timeAre you passionate about delivering exceptional service and expertise throughout all clinical trial phases? We're seeking a skilled Software Developer to join our dynamic team at Canfield Research. This exciting role offers a unique opportunity to grow professionally and be part of a creative group of individuals.Job SummaryWe're looking for a highly...
-
Retail Leadership Opportunity in Ajax Canada
3 weeks ago
Ajax, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a seasoned Retail Manager to oversee the daily operations of our store in Ajax, Canada. As a key member of our team, you will be responsible for driving sales growth, ensuring excellent customer service, and maintaining a high level of staff satisfaction.Job OverviewManage store staff and ensure seamless day-to-day operations.Foster a positive...
-
Business Development Director
2 months ago
Ajax, Ontario, Canada beBee Professionals Full time $75,000 - $110,000We are seeking a Business Development Director to oversee the daily operations of our organization, driving profitability and ensuring high levels of customer satisfaction. Key responsibilities include developing and implementing business strategies, managing and mentoring department heads, and monitoring key performance indicators.Requirements:Bachelor's...
-
Operations Manager
2 months ago
Ajax, Ontario, Canada beBee Professionals Full time $75,000 - $110,000Our company is looking for an Operations Manager to lead the recruitment, training, and development of staff, as well as ensure compliance with health and safety regulations and company policies. The ideal candidate will have a Bachelor's degree in Business Administration or a related field and proven experience as a General Manager or in a similar...
-
Team Lead
3 months ago
Ajax, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a dedicated Shift Manager to oversee daily operations and lead a team of employees at beBee Professionals in Ajax, Canada.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train, mentor, and manage team members, providing ongoing feedback and coaching.Handle customer inquiries and resolve...
-
Global Order Fulfillment Specialist
3 weeks ago
Ajax, Ontario, Canada Colgate Full timeJob Title: Global Order Fulfillment SpecialistAbout the Role:The CBS Order to Invoice Analyst manages the Order to Invoice process within CP Best Practice standards, collaborating with local Customer Development Teams (CDTs) to support order fulfillment.This role is accountable for successful order management, monitoring all aspects of customer service to...
-
Strategic Leadership Position
2 months ago
Ajax, Ontario, Canada beBee Professionals Full time $75,000 - $110,000We are seeking a Strategic Leadership Position to join our team at beBee Professionals. As a General Manager, you will be responsible for overseeing the daily operations of our organization, driving profitability, and ensuring high levels of customer satisfaction. Key responsibilities include developing and implementing business strategies, managing and...