Customer Service Representative
4 weeks ago
About the Role
CWB Financial Group is seeking a highly motivated and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and building strong relationships with clients.
Key Responsibilities
- Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience.
- Proactively identify customer needs to uncover opportunities to be crucial to their financial success.
- Test your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
- Exercise your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
- Learn and expand your knowledge in a way that contributes to your branch's success.
- Spread positive vibes and collaborate with a team you're proud to be a part of.
Requirements
- A people-first approach, with a focus on building strong relationships with clients and colleagues.
- A business-focused mindset, with the ability to see the bigger picture and anticipate client needs.
- An agile approach, with the ability to adapt to changing conditions and priorities.
- An entrepreneurial spirit, with a willingness to take ownership and accountability for your actions and results.
- Accuracy and attention to detail, with a focus on delivering high-quality results.
- A growth mindset, with a desire to learn and develop your skills and knowledge.
About CWB Financial Group
CWB Financial Group is a leading financial institution that is committed to providing exceptional service and building strong relationships with our clients. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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