Customer Service Representative

3 weeks ago

Prince George, British Columbia, Canada FortisBC Full time

Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at FortisBC. As a key member of our customer service team, you will be responsible for delivering world-class customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities:

  • Develop knowledge and skills in customer service processes to provide exceptional experiences.
  • Work to understand customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A safe, inclusive, and diverse work environment.

Requirements:

  • A high school diploma or general educational development.
  • A customer-centric mentality and attitude.
  • Excellent verbal and written communication skills.
  • A solid multi-tasker who can navigate multiple computer programs.
  • Exceptional problem-solving skills.

Working at FortisBC:

  • We are committed to delivering renewable energy, natural gas, electricity, and propane to our customers.
  • We value diversity, equity, and inclusion in our workplace.
  • We offer a range of benefits and perks to support our employees' well-being.

How to Apply:

Please visit our website to learn more about the application process and to submit your application.

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