Customer Service Representative
4 weeks ago
Customer Service Representative
At FortisBC, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.
Key Responsibilities:
- Develop knowledge and skills in customer service processes to provide exceptional experiences.
- Work to understand customer service expectations through specialized processes and channels of communication.
- Build relationships with peers and leaders through regular interactions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A safe, inclusive, and diverse work environment.
Requirements:
- A high school diploma or general educational development.
- A customer-centric mentality and attitude dedicated to creating memorable experiences.
- Excellent verbal and written communication skills.
- A solid multi-tasker who can navigate multiple computer programs.
- Exceptional problem-solving skills and the ability to ask effective questions.
Additional Information:
- This is an office-based role that requires on-site presence during scheduled shifts.
- Successful applicants will be required to attend full-time classroom training.
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