Customer Service Representative

4 weeks ago


Prince George, British Columbia, Canada FortisBC Full time

Customer Service Representative

At FortisBC, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities:

  • Develop knowledge and skills in customer service processes to provide exceptional experiences.
  • Work to understand customer service expectations through specialized processes and channels of communication.
  • Build relationships with peers and leaders through regular interactions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A safe, inclusive, and diverse work environment.

Requirements:

  • A high school diploma or general educational development.
  • A customer-centric mentality and attitude dedicated to creating memorable experiences.
  • Excellent verbal and written communication skills.
  • A solid multi-tasker who can navigate multiple computer programs.
  • Exceptional problem-solving skills and the ability to ask effective questions.

Additional Information:

  • This is an office-based role that requires on-site presence during scheduled shifts.
  • Successful applicants will be required to attend full-time classroom training.


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