Customer Service Representative

4 weeks ago


Prince George, British Columbia, Canada At Your Door Services Ltd Full time

We are seeking a skilled Customer Service Representative to join our team at At Your Door Services Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns, and ensuring their overall satisfaction with our services.

Key Responsibilities:

  • Advise clients on advertising or sales promotion strategies
  • Assist in the preparation of brochures, reports, and other marketing materials
  • Conduct public opinion and attitude surveys
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Obtain and examine all relevant information to assess client feedback, enquiries, and complaints
  • Receive and log complaints
  • Explain procedures, risks, and benefits to clients
  • Consult with clients after sale to provide ongoing support

Requirements:

  • Client focus
  • Efficient interpersonal skills
  • Team player
  • Initiative

Working Conditions:

  • Permanent position
  • 30-40 hours per week
  • English language


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