Customer Service Representative
3 weeks ago
At At Your Door Services Ltd, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
• Advise clients on advertising or sales promotion strategies
• Assist in the preparation of brochures, reports, and other marketing materials
• Conduct public opinion and attitude surveys to understand client needs and preferences
• Address customer complaints or concerns in a timely and professional manner
• Answer inquiries and provide information to customers on our services and products
• Arrange for billing and payment for services rendered
• Explain the type and cost of services offered to clients
• Obtain and examine all relevant information to assess client feedback and provide meaningful responses
• Receive and log customer complaints and concerns
• Explain procedures, risks, and benefits to clients to ensure they are fully informed
Requirements:
• Secondary (high) school graduation certificate or equivalent experience
• 7 months to less than 1 year of experience in a customer-facing role
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask
• Initiative and a strong customer focus
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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