Disability Claims Specialist, Manulife Insurance
21 hours ago
We are seeking a highly skilled Disability Claims Specialist to join our team at Manulife Insurance. As a key member of our claims department, you will play a crucial role in providing exceptional customer service and ensuring timely resolution of disability claims.
Responsibilities- Establish and maintain superior customer relationships with policyholders, agents, and other stakeholders.
- Manage ongoing claims by requesting further medical documentation or investigations as required and consult with specialists in all areas.
- Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits.
- Make decisions on claim benefit eligibility determination and communication decisions to stakeholders.
- Document the claim file to ensure an accurate record of events that transpire in the claim handling.
- A university degree in any discipline or equivalent work experience.
- 2-3+ years' experience in adjudicating claims, preferably disability and critical illness.
- Customer service oriented individual with negotiating skills is essential.
- Excellent interpersonal skills with good oral and written communication skills in English.
- Good working knowledge of medical conditions and terminology, as well as experience in the interpretation and application of financial documentation and fair claims practices.
As a Disability Claims Specialist at Manulife Insurance, you can expect a competitive salary range of $56,400 - $94,000 CAD per year, depending on your location and qualifications. We also offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability insurance, life insurance, and retirement savings plans. Our employees also enjoy flexible work arrangements, opportunities for professional growth and development, and a collaborative and inclusive work environment.
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